← Back to Home

Privacy Policy

Last Updated: January 3, 2026

Welcome to Sri Dhanvantari Ayurvaidik Parishkar Kendra ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information.

1. Platform-Specific Compliance

Meta Platforms (WhatsApp Business & Facebook) Compliance

Our app "Ayur Parishkar Kendra WA" uses WhatsApp Business Cloud API and Facebook Login provided by Meta Platforms, Inc.

What We Use WhatsApp For:

• Appointment booking and confirmations
• Health consultation and customer support
• Service updates and health tips (with your consent)
• Responding to your inquiries

Your WhatsApp Privacy:

• We only receive messages you send to our business number
• We do NOT access your WhatsApp contact list
• We do NOT read messages sent to other contacts
• WhatsApp messages are end-to-end encrypted by Meta
• You can opt-out of WhatsApp communications anytime by messaging "STOP"

Razorpay Payment Gateway Compliance

We use Razorpay for secure payment processing. Razorpay is PCI-DSS Level 1 certified (highest security standard) and compliant with RBI (Reserve Bank of India) guidelines.

What We DON'T Store:

• We do NOT store your card numbers, CVV, or PIN
• We do NOT store your bank account credentials
• We do NOT store your UPI PIN
• All sensitive payment data is handled exclusively by Razorpay

2. Information We Collect

Personal Information:

• Name, email address, phone number, and postal address
• Date of birth and gender
• Medical history and health information (for treatment purposes)

Information Collected via Meta Platforms:

• Name (as provided in your WhatsApp/Facebook profile)
• Phone number (for WhatsApp communication)
• City-level location (only if you explicitly permit)
• WhatsApp message content (appointment requests, health queries, service communications)

Information Collected via Razorpay:

• Customer name, phone number, and email address
• Transaction ID and payment reference number
• Payment status and amount paid

3. Data Retention

WhatsApp Communication Data:

• Message content is retained for up to 2 years or earlier if no longer required for service delivery, legal, or compliance purposes
• Message metadata (timestamps, delivery status) may be retained longer for analytics and service improvement
• You can request deletion of your WhatsApp message history at any time

Medical Records:

• Medical records are retained for 10 years as per Indian medical regulations

Payment Records:

• Transaction records are retained for 7 years as required by Indian tax laws

4. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Data portability (receive your data in a structured format)

To exercise these rights, please contact us at ayurparishkarkendra@gmail.com or call +91 78422 02255.